At oxlorn.xyz, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If for any reason you are not fully satisfied, we offer a straightforward return policy to ensure your shopping experience with us is hassle-free.
This policy outlines the steps to return items, our eligibility criteria, and other essential details. Please read through it carefully to understand your rights and responsibilities regarding returns.
General Return Policy
We accept returns within 30 days from the date of delivery. To be eligible for a return, the product must meet the following conditions:
- The item must be unused, undamaged, and in the same condition as it was received.
- The item should be in its original packaging with all tags and labels intact.
- The return must be accompanied by a valid receipt or proof of purchase.
If your item meets the criteria, you can initiate a return by contacting our customer support team at admin@oxlorn.xyz.
Non-returnable Items
Certain products are non-returnable due to hygiene or other safety reasons. These include:
- Personal care items
- Gift cards
- Perishable goods
- Opened or used products
If you are unsure whether an item qualifies for a return, feel free to reach out to our customer service team.
Return Process
Returning an item to oxlorn.xyz is simple and straightforward. Follow these steps to return your product:
- Contact Customer Support: To initiate a return, send an email to admin@oxlorn.xyz with the subject line “Return Request” and include your order number, the product you wish to return, and the reason for the return.
- Return Authorization: Once we receive your return request, our team will review it and, if eligible, provide you with a Return Authorization (RA) number and further instructions for the return process.
- Return the Item: After receiving your RA number, you may ship the item back to us at the following address:
oxlorn.xyz Returns Department
[Insert Address Here]Please ensure that the product is securely packaged to avoid any damage during transit. The cost of return shipping will be your responsibility unless the item is defective or we made an error in fulfilling your order.
- Processing Your Return: Once we receive the returned product, we will inspect it to ensure it meets the return eligibility criteria. If everything is in order, we will process your refund or exchange.
Refunds
After your return is processed and approved, we will issue a refund to your original payment method. Please note that the refund process may take up to 7-10 business days to appear in your account, depending on your bank or credit card provider.
Refunds will be for the purchase price of the item, excluding any shipping fees or handling charges unless the item was defective or damaged upon arrival.
If the item is found to be damaged, used, or not in its original condition, we reserve the right to deny the return request or issue a partial refund based on the item’s condition.
Exchanges
We offer exchanges for defective, damaged, or incorrect items. If you wish to exchange a product for a different size, color, or model, please contact our customer service team for assistance.
Exchanges are subject to product availability. If the product you want is out of stock, we will offer you a full refund instead.
Defective or Damaged Items
If you receive an item that is defective, damaged, or incorrect, please contact us immediately at admin@oxlorn.xyz. We will arrange for the item to be returned at no additional cost to you, and you will either receive a replacement or a full refund, depending on your preference.
We ask that you inspect your items upon delivery to ensure they are in good condition. If there are any issues, please notify us within 7 days of receiving your order.
Return Shipping Costs
- Return shipping fees are the responsibility of the customer unless the product is damaged, defective, or an error was made during fulfillment.
- If you receive a faulty item, we will provide a prepaid return shipping label at no additional charge.
- For items returned for reasons other than defects, customer error, or dissatisfaction, the return shipping fee will be your responsibility.
International Returns
If you are returning an item from outside the United States, please note the following:
- You will be responsible for paying for your own return shipping.
- Import duties, taxes, and customs charges are not refundable.
- Be sure to mark the return package as “Returned Goods” to avoid any customs fees.
We recommend using a tracked shipping service for international returns to ensure the product is safely returned to us.
Late or Missing Returns
If you have not received a refund within the expected timeframe, please first check with your bank or credit card provider. There may be some processing time before the refund is posted.
If you have not received your refund and believe there is an issue, please contact our customer service team at support@oxlorn.xyz.
Cancelling an Order
If you wish to cancel an order before it has been shipped, please contact us immediately. We strive to process orders as quickly as possible, but if your order has already been shipped, you will need to follow the return procedure outlined above.
Gift Returns
If you have received an item as a gift and wish to return it, please reach out to us at admin@oxlorn.xyz with the order number and gift details. We will be happy to assist you in returning the item for store credit or an exchange.
Exceptions and Limitations
While we make every effort to honor returns, there may be some situations where exceptions apply, including:
- Items that have been used or damaged after being opened.
- Returns that do not meet the eligibility criteria outlined above.
- Items returned beyond the 30-day return window.
In such cases, we reserve the right to refuse returns or offer partial refunds.
How to Contact Us
If you have any questions about our return policy or need assistance with a return, please feel free to contact our customer support team:
- Email: admin@oxlorn.xyz
- Phone: +17032059300
- Address: 3103 Graham Rd, Falls Church, VA 22042, United States
We are here to help and ensure that your shopping experience with oxlorn.xyz is smooth and satisfactory.
Conclusion
At oxlorn.xyz, we are committed to providing you with the highest level of customer service. If for any reason you are not happy with your purchase, we are here to assist you through the return process. We value your business and look forward to serving you again.